About this role
What You'll Do
Order Management
o Price and correct customer orders daily.
o Confirm orders to customers as required.
o Partner with the Pricing Coordinator to ensure pricing is accurately loaded into the system.
o Assist the Sales team with creating and maintaining quotes, list deals, and contracts as needed.
o Support the Sales team with pricing changes and assist in resolving discrepancies between customer pricing and system pricing.
Sales Support
o Assist the Sales team with sample and equipment requests as needed.
o Manage incoming sales calls from Reception by providing basic production information and directing purchase inquiries to the appropriate Sales team member.
o Coordinate sales meeting planning and preparation.
Deduction Support
o Support communication and collaboration between the Field Sales and the Deductions team.
o Review weekly “Waiting on Sales” report to identify recurring deduction issues and drive timely resolution.
o Work with salespersons and the AFS Coordinator to resolve contract-related deduction issues.
o Work with salespersons on next steps, ownership and deadlines.
o Meet regularly with the Sales team to review outstanding deductions to minimize write-offs due to aging.
Data error correction & investigation
o Work with Sales team to determine resolutions and provide required information to the FS DPA Administrator for routing system updates.
o Work cross-functionally to identify root causes of errors and develop training, processes, and solutions to prevent recurring issues.
o Maintain FSE Sample Integration with CRM and resolve errors during daily uploads.
• Provide backup support for other Sales Operations tasks as needed.
• Maintain and update organizational charts and contact lists.
• Responsibilities subject to change as business needs evolve.
Requirements for Success
• Four year college degree or commensurate experience related to job accountabilities in business environment
Knowledge, Skills and Abilities
• Ability to prioritize
• Detail-oriented
• Excellent Communication Skills – written & verbal
• Collaboration skills
• Strong project management skills
• Analytical skills
• Articulate
• Professional
• Good follow-up skills
• Good manager of time
• Leadership skills
• Intuitive
Supervisory Responsibilities
Direct: None
Indirect: None
Physical Requirements and Working Conditions
• To perform this job successfully, the physical demands listed are representative of those that must be met by an employee
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job:
• The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
• The employee must be able to use fingers to constantly operate a computer or other type of office equipment
• The employee in this position must be able to regularly walk
• The employees must be able to use hands to handle and feel
• The employee must be able to reach with both hands and arms
• The employee must be able to visually detect, perceive, or recognize in near and far distances
• The employee must be able to converse or convey with other individuals
• The employee may occasionally be required to crouch
• The employee may occasionally lift/carry items as heavy as 25 pounds
Job Competencies
• Ethics/ Integrity/ Trust
• Attitude and Commitment
• Diversity
• Customer Service
• Company Engagement
• Quality
• Problem Solving
• Teamwork
• Professionalism
• Oral/ Written Communication
• Attention to Detail
Other
• Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements
• Responsible to report food safety and quality issues to management
Benefits of joining the Red Gold Family:
• Medical premiums as low as $24.00/week
• Paid parental leave time off work
• Employer-paid disability benefits
• 401(k) matching up to 7%
• Free counselling through the Employee Assistance Program
• Employer-paid life insurance
• So much more!