About this role
Customer Service Associate | Ashley, PA | Straub Metal | Quarterly Incentive Program
What you will do:
Perform activities related to customer order entry and maintenance of customer files. Communicate with customers, suppliers and co-workers in a professional and courteous manner. Interact with personnel at all levels, suppliers and others required in the fulfillment of customer orders.
Responsibilities:
• Enters customer orders
• Coordinates processing of customer orders
• Maintains customer information in the computer database
• Maintains customer files in such a way as to meet the Quality Systems requirements
• Confirms completion and accuracy of orders
• Reviews and approves invoices directly related to customer orders
• Generates reports as needed on customer order and/or inventory activity
• Works with internal and external personnel to resolve nonconformance issues
• Performs Contract Review
• Coordinates logistics for orders and customer stock moves
• Reviews inventory supplies for contract customers and advises Sales of status.
• Meets with the Customer Service Manager & Sales Associate for order review.
• Meets with Sales Associates as needed to enhance inter department communication
• Initiates communication with customers to ensure customer satisfaction
• Completes additional tasks as assigned by the Customer Service Manage
Minimum Previous Experience:
• Prior Clerical Experience
• Prior Customer Service Experience
Minimum Additional Training:
• Basic computer skills
• Basic knowledge of Office software
• Basic office machine operation
Benefits:
• Employee Free Healthcare!
• HSA/FSA Accounts
• PTO offered IMMEDIATELY
• 401K Company Match
• Dental & Vision plans
• & more!