About this role
TITLE: Guest Service Agent
DEPARTMENT: Front Office
REPORTS TO: Front Desk Manager
1. SUMMARY:
The main function of the Little America Hotel Guest Service Agent is to provide customer service in the friendliest and most professional manner possible.
2. TASKS:
The tasks that are essential to perform the functions of this position are:
• Check hotel guests in.
• Ensure accuracy and completeness of guests' registration.
• Determine guests' desired method of settlement for hotel stay and incidentals.
• Check hotel guests out.
• Verify accuracy and completeness of hotel bill, and ensure settlement.
• Perform duties of Hotel Operator.
• Establish room reservations for guests.
• Be familiar with the hotel's sales strategy and with the assignment of rooms.
• Respond to guests' inquiries in a friendly and professional manner.
• Offer guests personal assistance, whenever possible.
• Assist in maintaining a neat and professional looking front office.
• Perform other duties as required by business demands, or by supervisor/manager.
3. PHYSICAL DEMANDS:
• Ability to express and exchange ideas verbally.
• Ability to be subject to substantial repetitive motions of the body or its parts.
• Ability to stand for the entire shift.
• Accurate computer entry by touch.
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