About this role
ESSENTIAL JOB FUNCTIONS:
• Manage the General Manager's complex calendar, appointments, meetings, and travel arrangements.
• Coordinate and prepare agendas, presentations, reports, correspondence, and meeting materials.
• Serve as the primary point of contact for internal and external communications directed to the General Manager.
• Screen and prioritize calls, emails, and requests with professionalism and discretion.
• Take meeting minutes and follow up on action items to ensure timely completion.
• Coordinate executive meetings, leadership events, and hotel functions.
• Maintain confidential files, records, and sensitive business information.
• Assist with preparing monthly reports, business reviews, budgets, and operational presentations.
• Anticipate the General Manager's needs and proactively resolve administrative challenges.
• Assist with planning executive visits, ownership meetings, brand audits, and special events.
• Prepare reports, presentations, and project updates for leadership.
• Provide administrative support for routine HR functions and daily office operations.
• Assist with onboarding logistics, new hire orientation materials, and employee documentation.
• Help coordinate associate recognition programs, engagement activities, and employee events.
• Maintain organized personnel files and HR records while ensuring confidentiality.
• Assist with scheduling interviews, training sessions, and meetings.
• Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
• Excellent verbal and written communication skills in English.
• Self-motivated, highly organized, and able to manage multiple priorities with minimal supervision.
• Professional appearance, demeanor, and sound judgment at all times.
• Strong proficiency in Microsoft Office Suite and other office productivity tools.
• A level of AI knowledge (for example how Chat GBT can benefit the building of minutes, reports etc.)
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent interpersonal skills with the ability to communicate effectively with executives, associates, clients, and guests using tact and diplomacy. Ability to coordinate calendars, meetings, travel, and other administrative functions in a fast-paced environment.
• Previous hotel experience is required.