About this role
We are looking for our next great team member to join us as an Assistant Housekeeping Manager in our Housekeeping Department. We are committed to providing you with:
• Highly competitive wages
• An exceptional benefit plan for eligible associates and their family members
• 401(k) matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts at Crescent-managed properties throughout North America for you and your family members
• Additional hotel discounts through Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events to celebrate all your hard work
Marriott Syracuse Downtown is seeking an experienced and motivated Assistant Housekeeping Manager to support the daily operations of the Housekeeping Department. This role assists in ensuring guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, safety, and service while providing leadership and support to the housekeeping team.
What you will do each day?
• Assist in overseeing the daily operations of the Housekeeping Department, including room attendants, housepersons, inspectors, and laundry staff.
• Partner with the Executive Housekeeper to develop schedules, assign workloads, and ensure staffing levels meet operational needs.
• Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with brand standards and guest expectations.
• Train, coach, motivate, and develop housekeeping associates while promoting a positive and productive work environment.
• Assist with performance management, including evaluations, coaching, corrective action recommendations, and recognition programs.
• Monitor inventory levels of linens, guest supplies, uniforms, and cleaning chemicals and assist with ordering and cost-control initiatives.
• Ensure compliance with all safety, sanitation, OSHA, and loss prevention policies and procedures.
• Address guest concerns and service recovery opportunities promptly and professionally.
• Support department budgeting goals by maintaining productivity standards and controlling labor and supply expenses.
• Perform any other job-related duties as assigned.
Does this sound like you?
You possess a strong leadership presence, exceptional organizational skills, and a passion for delivering outstanding guest experiences. You communicate effectively with guests and team members, lead by example, and foster a culture of accountability, teamwork, and excellence. You are comfortable coaching and developing associates, managing multiple priorities simultaneously, and making sound decisions in a fast-paced hospitality environment.
You have a solid understanding of housekeeping operations, cleaning procedures, chemical handling, and hotel service standards. You are adaptable, solution-oriented, and committed to maintaining a safe, clean, and welcoming environment for both guests and associates.
At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That is why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create meaningful change through training, recruiting, and promoting diverse talent to strengthen our culture.