About this role
• Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.
• Answer guest inquiries over the phone and in-person; providing accurate information.
• Inform guests of upcoming promotions, specials, and events.
• Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
• Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
• Balance receipts, count cash, and complete daily shift paperwork.
• Manage lane inventory and assists with lane turnover tasks.
• Maintain a sanitary, organized, and presentable area.
• Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
• Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
• Perform opening and closing duties as required.
• Monitor guests for rule violations.