About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Prepare, submit, and process documentation required by U.S. Customs and Border Protection (CBP), Guam Customs, Port Authority, and other regulatory agencies.
• Dispatch drivers and equipment efficiently to maximize productivity and meet customer and operational requirements.
• Monitor container arrivals, customs hold, inspections, and releases, and coordinate resolution of clearance issues.
• Schedule container pickups and deliveries while maintaining communication with warehouse personnel, drivers, steamship lines, terminals, and customers.
• Maintain accurate records of shipment activity, customs documentation, delivery receipts, inspection reports, and operational files.
• Ensure compliance with all company policies, government regulations, safety requirements, and transportation procedures.
• Communicate operational delays, service disruptions, and scheduling changes promptly to management, customers, and affected departments.
• Prepare daily operational, dispatch, and customs clearance reports for management review.
• Identify process improvements that enhance efficiency, reduce delays, and improve customer satisfaction.
• Assist with resolving shipment discrepancies, customer concerns, and operational issues in a timely and professional manner.
• Support warehouse and operations personnel as needed to maintain workflow and meet business objectives.
• Maintain confidentiality of customer information and company records.
• Perform other duties and special projects as assigned by management.
REQUIRED SKILLS / ABILITIES:
• Must have a Valid Driver's License
• Strong analytical and problem-solving skills.
• Knowledge of Microsoft office; Outlook, Word, Excel
• Knowledge of basic office equipment; computer, printer/copier, fax, postage machine and phone systems.
EDUCATION AND EXPERIENCE:
· High School Diploma or Equivalent · 2-4 years of experience in related field