About this role
What Will You Do:
Regional DCIM Specialist will successfully manage project and perform deployment & configuration of EcoStruxure IT software suite, system integration, Customer & Admin training and WO management.You will be part of Regional LOB EcoStruxure IT services team, having service mindset and customer experience is key.Onsite configuration, technical support and training is often vital to success, yet an effective ability to support via remote is mandatory. Requirments:
Associates/Bachelors degree in a technical discipline or equivalent experience Minimum three years experience providing DCIM customer support for complex technical solutions in a Data Centre environment. Experience in Customer-facing, project management, analysis, troubleshooting technical skills Demonstrated basic technical knowledge of:Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.) Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus) Structured cabling components and concepts (patch panels, fibre, copper) Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU) VMware vSphere ESX/ESXi VM configuration PCNS configuration Accountability and the ability to adapt/multi-task/manage changing priorities. Ability to work flexible hours with travel up to 50% required, some globally. Data centre surveys and audits Ambitious, Self-motivated, ability to learn and apply new skills quickly Good English, Arabic oral & written communication and interpersonal skills required. Working experience in Salesforce and WO management Certification in Schneider DCIM software's is added advantage Working Experience in customer facing profession would be added advantage Certification in networks & routing concepts would be an advantage but not mandatory. VMware Certified Professional or equivalent Microsoft Certified: Windows Server Hybrid Administrator Associate - Certifications (or equivalent) Nutanix Certified Professional or equivalent