About this role
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Interested in driving operational efficiency through strategic scheduling and reporting? As a Workforce Management Admin at Spectrum, you will oversee scheduling, reporting and auditing functions to ensure optimal staffing and adherence standards. Your attention to detail and communication skills will help identify opportunities for improvement at individual, team and center levels, directly supporting Spectrum's commitment to service excellence. How You'll Make an Impact Utilize scheduling software to adjust center resources, ensuring proper shift coverage in response to changes in call volume, service activity or resource availability Assist with managing overtime and voluntary time off to optimize staffing levels Optimize break and lunch schedules for efficient center staffing Monitor real-time adherence and call statistics, communicating with superviso