About this role
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you'll connect with customers to resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability. WORK LOCATION 1600 Dublin Road Columbus, Ohio 43215 (Not a Remote or Work-From-Home position.) How You'll Make an Impact Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days. Research account details and investigate debt situations to ensure accurate resolution. Maintain up-to-date knowledge of federal, state and local regulations along with internal policies. Respond to incoming customer inquiries regarding unpaid debt and offer clear information. De