About this role
Make your mark by strengthening product and technology controls, partnering across teams, and growing through internal mobility and complex work.
As a Control Manager in Wholesale Lending Services and Credit Product Delivery, Product Controls, you will ensure the safe and controlled development of technology and product solutions. You will risk assess emerging automation solutions, including artificial intelligence, machine learning, and large language models, before release into production. You will support top-down risk analysis, issue detection, escalation, root cause analysis, and remediation of risks and incidents arising from digital product and technology change.
Job Responsibilities:
Govern the change risk assessment process for new products, automation, regulatory updates, emerging technologies, process changes, and migrationsDeliver risk and control coverage for wholesale lending technology and product initiativesConduct risk and control process reviews and deep dives to evaluate control design and operating effectivenessLead mitigation planning and execution for identified risks, issues, and control gapsAdvise product and technology teams on risk and control considerations for change deliveryTrack key control metrics and maintain supporting evidence for control execution and testingAdminister the system of record for risk and control assessments, issues, and remediation activitiesCoordinate with information security managers, product owners, and risk partners to evaluate technology changes and outcomesImplement an approved change management framework and ensure consistent application across product teamsReport risk themes, material issues, and status updates for regular governance and review forumsMonitor internal and external changes impacting the business and drive appropriate actions within ongoing control efforts Required qualifications, skills, and capabilities:
Hold a degree in engineering or finance, or a master's degree in business administration, with product management experienceDemonstrate 5+ years of experience in financial services with exposure to controls, audit, quality assurance, operational risk management, compliance, technology risk, product management, or information securityApply analytical and critical thinking to evaluate operational strengths, vulnerabilities, and emerging risksInfluence stakeholders and build partnerships across control, product, technology, and operations teamsPrepare clear communications and materials for senior management discussions and decision-makingUse process improvement methods, including Six Sigma concepts, to support control enhancements and remediationOperate Microsoft Word, Excel, and PowerPoint effectively to produce evidence, metrics, and reporting Preferred qualifications, skills, and capabilities:
Demonstrate experience supporting wholesale lending products, processes, or technologyApply knowledge of loan platforms such as Loan IQ and Automated Commercial Banking System (ACBS)Exhibit curiosity and persistence in investigating complex process and technology topicsStrengthen continuous improvement and change management practices within delivery teamsSolve problems through structured root cause analysis and pragmatic remediation planning
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.