About this role
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Unit Manager Summary: To manage an Operations sub-function of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for managing a team of supervisors/professionals. To maintain partnerships across the organization to further the sub-function's goals. General Responsibilities: Operational performance. Provides periodic performance data to the Department Operations Manager by analyzing daily, weekly, and monthly performance trends; Inspects data accuracy on team reporting (i.e. DID and HR roster); Process improvement. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations; Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery People development (if applicable). Provides sub-functional leader