About this role
About the role
DDaT provides support for University of Bath software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaising with colleagues, requestors and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient and effective processes promoting a positive customer experience highlighting areas for improvement.
The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination.
The role holder provides information and advice to ensure compliance, coherence, coordination and cost-efficient ways of securing software licenses and hardware contracts. They deputise for the Manager of Software Licensing when required.
The incumbent must establish positive relationships with DDaT teams especially Cyber, Service desk and procurement plus university wide product owners to deliver an efficient, effective service and value for money for the organisation.
About you
You will:
Be attentive to detail and committed to delivering an exemplar customer experience. Approach your work positively and proactively, enjoying and succeeding in the role. Have proven success in an IT customer service environment, delivering outputs to time and quality standards. Identify and implement improvements to ensure requests are processed efficiently and effectively. Work with minimal supervision while knowing when to seek advice. Have the confidence to say no when required and make informed decisions. Enjoy problem-solving and steadily building your IT software knowledge base.
Further information
This role is offered on a fixed-term basis (36.5 hours per week), for a period of 12 months.
For an informal discussion about the role please contact Lise Foster-Director of IT Services [email protected] or Suzanna Toon-Farmer- Principal Service Manager (IT Procurement and Asset Management) [email protected]; however please ensure that you submit your application through the university's website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.