About this role
Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
JOB PURPOSE
Marketing Communication & Sales Support
• Responsible in assisting Business Development Team in the developing and monitoring Transaction Banking campaign and initiatives • Facilitating the sales target and formulating action plans to increase sales volume. • Work with internal counterparts especially branches to recognize high value customers to further increase the bank’s long-term growth partnership. • Providing customers advise and support on matters relating to AFFINMAX.
JOB ACCOUNTABILITIES
• Maintained strong relationships with Branch Channels to enhance customer support, ensuring growth and maximizing relationship value. • Assisted Branches in managing SME Customers, providing tailored support and solutions. • Developed and monitored campaigns to improve customer payment solutions. • Identified and addressed customer issues related to AFFINMAX, ensuring prompt and effective solutions. • Ensured comprehensive training for customers on using AFFINMAX effectively. • Engaged existing customers to promote additional AFFINMAX services, such as payment and collection. • Encouraged manual autopay customers to adopt Autopay via AFFINMAX. • Collaborated with internal teams, including branches and AFFINMAX ambassadors, to enhance product support. • Assist in planning, executing, and monitoring marketing campaigns to support sales initiatives and drive brand awareness. • Support and contribute the marketing campaign and awareness session to branches and business centre. • Facilitate internal communication to ensure all stakeholders are informed about business updates, marketing initiatives, and sales performance. • Conducting a Cashless Initiative and Event to promote digital solution and increase bank awareness. • Responsible to create and monitoring campaign to sales activity and increase number of sign up. • Provide a necessary assistance that related to AFFINMAX to Branch and SME Sales Channel in order to support sales activity. • Responsible to handling a Marketing Communication, Advertisement and Promotion for Transaction Banking.
JOB REQUIREMENTS
• Degree holder in Management (Marketing) Minimum 2 years’ experience in Cash Management or Transaction Banking. • Experience as Tester (Affinmax) • Knowledgeable in banking operation, especially Cash Management BNM GP Guidelines Excellent problem solving, writing and communication skills. • Good understanding in digital content, graphic and video design. Independent, highly motivated and a team player. • Good knowledge of bank’s credit, operations and treasury.