About this role
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
In this role you will be responsible for order processing in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment & Project Management.
Your responsibilities:
• International service center support, including oral and written communication in English and German (ideally also in other foreign languages) • Technical and commercial order processing in the IT processing system (SAP) • Preparation and follow-up of quotations • Processing of e-business transactions (purchase orders, order confirmations, and invoices) • Organization and coordination with logistics and workshop regarding the completion of materials to be delivered • Creation of export and transit documents in the electronic customs processing system (SAP GTS) • Provision of shipping documents and assignment of transport orders to freight forwarders • Invoicing of shipments and creation of credit/debit notes • Monitoring of accounts receivable and supporting accounting with dunning processes • Handling of letters of credit in cooperation with the finance department • Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.) • Organization and monitoring of return shipments • Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.) • Ensuring continuous process improvement • On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability)
Your background:
• Commercial or technical apprenticeship with additional training in a commercial field • Several years of professional experience • Interest in technology, particularly in turbochargers • Fluent English and German • Good Knowledge of SAP (SD-Module) and MS-Office • Excellent planning and organizational skills • Sense of responsibility and commitment • Communication skills and customer orientation • Flexibility and ability to work in a team • Willing to perform emergency service according to the operation schedule
Your benefits:
• Canteen • Childcare • Modern office, smart working • Flexible working model • Attractive holiday plan • Employee assistance program
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
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Job Family Group: Marketing, Sales, Product Management