About this role
【Main Task】 • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities - Installation and commissioning of equipment - Troubleshooting, repair, and maintenance - Escalation support - User Training / Customer Training - Providing sales support - All necessary reporting per company policy • Demonstrate service skills and knowledge with high customer orientation • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc. • Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Provide timely feedback of product quality issues, as well as marketing information to the company. • Maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned
【Education】 • College or above degree in industry technology relevant. Major in mechanical and electrical is preferred. • TOEIC Listening & Reading score > 550
【Experience】 • 3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems • Semi-conductor equipment work experience is preferred. • Previous mask repair machine installation and troubleshooting experience is a plus. • Familiar with E-beam system is a plus • Excellent communication and customer service aptitude is required.
【Other skills】 • Microsoft operating system knowledge is required • Being self-motivated in learning, able to think independently, and a good team player. • Good written and spoken English • Willingness to travel domestic and internationally. • Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.
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