About this role
A member of the Student Financial Services management team responsible for coordination of scheduling, customer service, and communication with internal and external stakeholders.Direct responsibility for hiring, onboarding, and supervision of customer-facing staff and student workers, ensure adequate documentation for major SFS processes, First Year Programs (orientation, new student materials), and oversight of office websites and digital marketing.
Job Duties/Responsibilities: Customer Service:
• Oversee department customer service team, including OS & PAT staff, and work study students.