About this role
Housekeeping Supervisor (PLJA)Key Responsibilities:
• Oversee pre-arrival, arrival, during-stay, and departure housekeeping operations for assigned properties. • Ensure that properties are cleaned and maintained to the highest standards. • Assist in training housekeeping staff, ensuring they understand company policies and procedures. • Organise staff rosters, assign workloads, and monitor housekeeping staff and contractors. • Issue keys in accordance with departmental procedures and ensure staff have adequate cleaning supplies. • Set and maintain high standards for staff appearance and behaviour. • Report maintenance issues and ensure appropriate follow-up. • Verify the legitimacy of individuals entering properties. • Collaborate with the Housekeeping Coordinator for efficient scheduling. • Manage purchase orders and requests, ensuring timely delivery of items. • Organise end-of-season maintenance and spring-cleaning programs for soft furnishings and other areas. • Conduct stock takes and ensure properties are stocked with necessary supplies. • Attend to client requests and manage personal items left in properties. • Ensure proper handling of personal and household laundry, particularly in overseas properties. • Organise service rotas and supervise staff when clients are in residence. • Assist clients with personal tasks such as sourcing items, shopping, and booking restaurants. • Handle flower and chocolate orders, general shopping, and pet care duties. • Assist in setting up new or rental properties as needed. • Liaise with other departments and attend departmental meetings. • Supervise timesheets and rotas and handle ad-hoc duties as required. • Any tasks or responsibilities as requested by management within the scope of the position.
Knowledge and Skills:
• COSHH, manual handling, and health and safety certifications (Essential) • Proven housekeeping experience (Essential) • Supervisory or management experience (Essential) • Proficient in Microsoft Word, Excel, and Outlook (Essential) • Clean driving license (Desirable)