About this role
Join GoMining as a Technical Support L1 Specialist and help our users navigate the world of crypto mining! We’re looking for a tech-savvy problem solver with great communication skills to assist our customers and resolve issues.
Responsibilities: Receiving and handling initial user inquiries through various communication channels. Communicating with clients via messengers, email, and online chats. Managing complaints and conflict resolution to de-escalate issues. Providing consultations to customers about the company’s products (website/mobile app).
Requirements
At least six months of experience in customer service. Proficient PC user. Friendly, tactful, and stress-resistant, with strong teamwork skills. Ability to multitask and handle large amounts of information. Attention to detail, reliability, organizational skills, and the ability to navigate complex situations. Excellent verbal and written communication skills. English proficiency at A2 level or higher. Benefits
Learning support - courses, English classes, and conferences (up to 100% reimbursement) Unique loyalty program - receive corporate digital miners and earn passive income with no investment Team retreats - company-sponsored stays at a villa in Turkey Memorable events with wow prizes - we celebrate big occasions in a big way “Employee of the Month” award - we recognize and reward our top performers Flexible days off — holidays based on your location + up to 15 sick days + up to 28 vacation days (with fast and automated approvals) New career tracks - real opportunities to grow into expert or top management roles Work-life fit - flexible hours and remote work. You don’t need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.