About this role
About the Role El Ingeniero de Floorcare de TASKI es la cara visible de la excelencia técnica ante los clientes, encargado de reparar, realizar el mantenimiento y brindar soporte a las innovadoras máquinas de cuidado de suelos de TASKI. Este puesto combina servicio técnico en campo, atención al cliente, disciplina operativa y sólidos conocimientos técnicos para ayudar a los clientes a lograr un rendimiento fiable, reducir los tiempos de inactividad y obtener resultados de limpieza de alta calidad.
Responsabilidades Clave Field Service & Technical Support
• Maintain and repair TASKI floorcare machines for Solenis customers, ensuring safe working practices and correct PPE use. • Deliver high levels of customer service to internal and external customers. • Resolve complex technical issues efficiently to minimise machine downtime. • Actively use, train and promote remote diagnosis and remote fix options. • Continuously upskill through training to maintain expert knowledge of new TASKI machines. Operaciones y Administracion
• Monitor van stock, spare parts and equipment to support a strong First-Time Fix rate. • Plan schedules efficiently to work in the most productive way possible. • Keep Salesforce updated, including parts requirements, incomplete jobs and planning updates. • Read, understand and implement all Global Technical Support communications. Requisitos y Qualificacione
• Experience: Minimum 3 years’ technical experience, including at least 2 years in mechanical engineering; floorcare equipment preferred. • Independence: Able to work independently, manage schedules and take initiative. • Attention to Detail: Accurate in mechanical repairs and administrative reporting. • Customer Focus: Dedicated to service excellence and professional TASKI brand representation.