About this role
CircusTrix dba Sky Zone
Senior Manager, Web Strategy & Optimization Full-Time Hybrid in Dallas, TX, or Remote in O&O States
Department: Commercial Reports to: Director, Digital Experiences Travel: N/A FLSA: Exempt ____________________
ABOUT US: CircusTrix is the leading indoor active entertainment company in the U.S., operating and franchising over 270 parks with more than 500,000 members and 60+ attractions. We create fun, high-energy experiences for all ages while hosting thousands of memorable birthdays, team events, and school parties each year. Recognized by Franchise Times and Entrepreneur, our success is driven by a culture of curiosity, creativity, and growth. At Sky Zone, we empower builders, problem-solvers, and lifelong learners to explore bold ideas, challenge assumptions, and make a meaningful impact—creating a place where imagination thrives and people are inspired to grow.
RESPONSIBILITIES: Web Strategy & Optimization
• Own and execute the day-to-day web strategy across Sky Zone’s digital experience. • Prioritize enhancements based on customer needs, business objectives, revenue opportunities, and performance data. • Lead website optimization initiatives that improve conversion, engagement, accessibility, and overall user experience. • Support key business initiatives, promotions, and campaigns by ensuring the website delivers a cohesive, high-performing brand experience. • Establish governance and standards for website functionality, performance, SEO, and ADA compliance. • Develop business cases and recommendations for web enhancements and investments.
Web Roadmap & Requirements
• Partner with the Director, Digital Experiences to help develop and execute the digital roadmap for the future evolution of Sky Zone’s website, including capital projects (e.g., 2027 initiatives). • Define requirements and partner cross-functionally to move the platform from its current state to the long-term vision. • Evaluate emerging technologies, digital best practices, and industry trends to inform roadmap priorities. • Recommend new capabilities, tools, and platform enhancements that improve the guest experience and drive business growth.
Conversion & Experimentation
• Own website conversion and revenue performance. • Identify opportunities to increase ticket and party bookings, membership purchases, and ancillary revenue through website enhancements. • Drive prioritization of initiatives based on revenue impact. • Lead CRO strategy and testing based on data and potential impact.
Customer Experience & Personalization
• Lead website CX and personalization strategy. • Partner closely with CRM to leverage Web SDK capabilities, Content Cards, and audience-based experiences. • Develop customer segmentation strategies that improve engagement and conversion. • Optimize customer journeys through behavioral insights and testing. • Champion best-in-class UX across key conversion paths.
Analytics & Executive Reporting
• Serve as the primary owner of website performance reporting. • Develop dashboards and KPI goals tied to business outcomes. • Analyze customer behavior, funnel performance, and conversion trends to identify actionable business opportunities. • Develop and deliver strategic recommendations to leadership
Leadership & Partnership
• Provide subject matter expertise and help drive execution across Sky Zone’s web experience and digital optimization initiatives. • Lead, coach, and develop team members while fostering a culture of ownership, collaboration, and continuous improvement. • Serve as the business owner for website platforms, tools, and key technology partners. • Influence vendor roadmaps and partner closely with internal teams to prioritize initiatives that drive business value. • Evaluate innovative technologies, platforms, and capabilities that improve customer experience, accessibility, conversion, and revenue. • Partner with IT on vendor evaluations, contract negotiations, and renewals.
Web Ops & Governance
• Own the operational health and governance of the Sky Zone website, ensuring a reliable, secure, and high-performing digital experience. • Lead ongoing SEO, ADA compliance, legal review coordination, and website governance initiatives. • Manage the website release process, QA, documentation, and cross-functional communication for new launches and enhancements. • Develop and maintain operational processes, standards, and documentation that support a scalable web program. • Stay current on emerging technologies, including AI and LLM capabilities, and identify opportunities to improve digital experience and internal workflows. • Remain hands-on with web platforms, analytics, and optimization tools to support execution, troubleshooting, and continuous improvement
QUALIFICATIONS:
• Bachelor’s degree in Web Strategy, Marketing, Business, Digital Media, Ecommerce, or related field. • 7+ years of experience leading website strategy, ecommerce, digital experience, and/or conversion optimization initiatives. Prior experience with an entertainment, franchise, and/or retail business a plus. • Proven experience driving measurable improvements in website performance, online revenue, and conversion rates through data-driven optimization. • Strong understanding of customer journey mapping, user experience (UX), conversion rate optimization (CRO), and website personalization strategies. • Experience translating business objectives into digital strategies, prioritizing initiatives, and delivering measurable business results. • Proficiency with web analytics and optimization tools including GA4, Microsoft Clarity, Google Tag Manager, and content management systems (WordPress preferred). • Experience partnering with CRM or marketing automation teams to deliver personalized web experiences (Braze experience preferred). • Strong analytical skills with the ability to translate customer behavior and performance data into proactive and actionable business recommendations. • Excellent communication and presentation skills, with experience influencing cross-functional stakeholders and presenting recommendations to leadership. • Proven ability to manage multiple priorities, vendors, and cross-functional initiatives in a fast-paced environment. • Demonstrated curiosity and passion for creating exceptional digital experiences that drive customer satisfaction and business growth. • This role is equal parts strategy and hands-on execution — comfortable building requirements, running QA, testing, and troubleshooting just as much as shaping strategic recommendations and presenting to leadership.
PHYSICAL REQUIREMENTS:
• This position requires the ability to remain stationery, with or without reasonable accommodation.
Compensation range is $112,000-$125,000 + bonus opportunity, based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.
Application deadline: September 6, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled. As a result, the posting may remain up beyond the stated deadline, but will not be removed before this date.