About this role
At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.
We are seeking a Parts & Service Training Coordinator based in UB Head Office:
JOB PURPOSE: To coordinate, track, and influence all technical training activities across Parts & Service Mongolia by ensuring structured planning, visibility, and continuous improvement of technical training delivery. The role supports both the Technical Training Manager and Parts & Service Manager by driving discipline in technical capability development, improving reporting and scheduling, and introducing effective, modern approaches to technical training.
MAIN RESPONSIBILITES:
• Promote and enforce a Zero Harm culture across all training environments. • Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards. • Integrate safety as a core component of all technical training programs. • Ensure safe training facilities, tools, and practices across UB and onsite operations. • Develop and manage the centralized technical training calendar across UB and site-based teams. • Coordinate logistics for: • Classroom-based technical training • Practical/workshop technical sessions • Onsite technical training activities (external service providers) • Ensure alignment between operational needs and technical training schedules. • Minimize operational disruptions while maximizing technical training coverage • Maintain and manage a technical training tracking system / database for all employees. • Monitor: • Technical training attendance • Completion rates • Certification status • Technical competency progression • Develop structured technical training reports and dashboards for: • Parts & Service Manager • Technical Training Manager • Ensure full visibility of technical training performance across the organization • Support technical skills gap analysis by maintaining competency matrices and technical capability records. • Track gaps across roles, teams, and equipment types. • Provide data-driven insights to support prioritization of technical training interventions. • Ensure technical training plans directly address identified competency gaps • Identify and recommend improved methods of delivering technical training, including: • Digital learning tools • Blended technical learning approaches • Visual and structured technical content • Standardize technical training documentation, templates, and reporting formats. • Support development of scalable and repeatable technical training processes. • Act as a link between operations, technical trainers, and management. • Ensure technical training activities align with operational priorities and equipment requirements. • Influence execution of technical training through structured planning, reporting, and visibility. • Support alignment between Technical Training Manager strategy and field execution. • Assist in implementing the technical training strategy and framework. • Provide accurate, structured data to support technical training decisions. • Support preparation of: • Technical training performance reports • Management presentations • Business updates • Drive consistency and discipline across all technical training activities.
Your profile
• Diploma or bachelor’s degree in business, Engineering, Technical Education, or related field • 3–5 years experience in technical training coordination, administration, or technical support environments Only shortlisted candidates will be contacted for interview