About this role
Job Description Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location. This includes but is not limited to:
• Scheduling tests, procedures, treatments and services with minimal support.
• Determining financial accountability providing information and referrals proactively.
• Problem solving concerns and issues.
• Providing patient instructions and education regarding preparations for tests and procedures.
• Able to answer scheduling calls with minimal support.
• Demonstrates quality customer service.
• Participates in timely efficient workflow.
In Centralized Scheduling:
• Achieves quality score for career ladder level I as determined by Patient Access Leadership.
• Ability to perform scheduling in at least one location.
• Consistently scores a minimum of 92% on a customer service review.
• Productivity goals met where applicable.
In hospital-based clinics:
This position is responsible for answering incoming calls and scheduling patients appropriately with providers.
• Provides exceptional customer service to patients, families, physicians, physician offices and the community
• Registers new patients into the EMR, including demographics and insurance information
• Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility
• Assists with community referrals or other referrals as appropriate
Job Requirements Applicable Experience: Less than 1 year
Job Details PRN
Day (United States of America)