About this role
What You Can Expect:
• Coordinate air import shipments from pre-alert through customs clearance and final delivery, including consolidated and direct shipments. • Monitor flight schedules, arrival dates, shipment milestones, cargo availability, and airline/terminal release status. • Review and process import documentation, including MAWBs/HAWBs, commercial invoices, packing lists, arrival notices, and other required shipping documents. • Coordinate with customers, airlines, ground handling agents, customs brokers, truckers, warehouses, overseas agents, and origin offices to ensure timely clearance, cargo release, and delivery. • Ensure required shipment information and documentation is provided for U.S. air import and customs processes, including applicable advance cargo reporting requirements. • Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve flight delays, documentation issues, customs holds, discrepancies, and service exceptions. • Prepare and distribute arrival notices and required documentation to customers, customs brokers, consignees, and other parties. • Monitor airline and terminal storage deadlines, cargo availability, and potential storage and other accessorial charges. • Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards. • Review airline and vendor invoices, reconcile shipment costs, and ensure accurate and timely customer billing. • Support quotations, rate requests, and commercial activities as required. • Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally. • Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
What You Bring:
• 2+ years of hands-on air freight forwarding experience, with a strong focus on import operations. • Demonstrated experience independently coordinating air import shipments from pre-alert through final delivery. • Strong knowledge of Master and House Air Waybills (MAWB/HAWB), arrival notices, import documentation, cargo release processes, Incoterms, and international air shipping procedures. • Knowledge of U.S. air import requirements, customs clearance processes, and applicable advance cargo reporting requirements. • Experience coordinating with customs brokers, airlines, ground handling agents, overseas agents, truckers, and warehouses. • Understanding of airline and terminal storage charges, cargo availability deadlines, and other air import-related accessorial charges. • Experience with time-critical shipments, cross-trade shipments, and international agent coordination is an asset. • Dangerous Goods (DG) certification or experience handling hazardous air cargo under IATA requirements is an asset. • Experience using freight forwarding/TMS platforms; CargoWise experience is an asset. • Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders. • Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment. • Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records. • Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks. • A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.