About this role
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We’re looking for a passionate and experienced Team Leader – Home Claims to join our Insurance division and lead a team dedicated to supporting members with their home claims journey.
What you’ll be doing As a Team Leader – Home Claims, you’ll play a critical role in leading, coaching, and developing a team of Home Claims Specialists to deliver professional, compassionate, and efficient service. Key responsibilities include:
• Lead your team to ensure claims are managed fairly, consistently, and in line with RAC Insurance policies, procedures, and regulatory requirements. • Drive performance through coaching and mentoring, supporting the team to deliver quality outcomes for members. • Identify opportunities for continuous improvement in claims processes and member experience. • Support complex claim decisions, settlements, and negotiations with a focus on achieving cost-effective and fair outcomes. • Partner with suppliers, repairers, and other stakeholders to deliver timely and quality home repair solutions for members. • Role model RAC’s values and foster a culture of empathy, accountability, and continuous learning.
What you’ll bring
• Experience leading or supervising a claims team, ideally within home or general insurance. • Strong technical knowledge of home claims and the home repair industry (highly desirable). • A member-first mindset, with excellent communication, empathy, and problem-solving skills. • Proven ability to coach, motivate and develop a frontline team to deliver results. • A Certificate IV in General Insurance or equivalent (highly regarded). • A Diploma of Leadership and Management or equivalent (highly regarded).
What can we offer you?
• A workplace culture where our people feel valued, respected and empowered • Work in flexible ways that meet work/life commitments and support wellbeing • Be part of a purpose led organisation that gives back to the WA community • An environment that values ongoing career development • Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance • Opportunities for community engagement and corporate volunteering
Apply online – send us your CV showcasing what you can bring to the team.
Applications Close COB Monday 10th August 2026.
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