About this role
Location Address: 9521 San Mateo NE
Albuquerque, NM 87113-2237
 Summary: The Director, Stars & Member Experience provides strategic leadership for Presbyterian Health Plan's Medicare Star Ratings, CAHPS, Health Outcomes Survey (HOS), and Member Experience programs. This position is responsible for leading the Star program and developing and executing enterprise strategies that improve member experience, quality outcomes, and financial performance while supporting the organization's strategic and regulatory objectives.
The Director leads the Member Experience Program and serves as the