About this role
The Senior Account Manager serves as the primary day-to-day contact and trusted advisor for a portfolio of group benefits clients, delivering exceptional service and ensuring the effective administration and ongoing success of their benefits programs. The role combines client relationship management, benefits expertise, problem resolution, and coordination with carriers and internal teams to provide a proactive, high-touch client experience. Success is measured by strong client relationships, seamless service delivery, and the ability to anticipate and address client needs.
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