About this role
Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
• Sign on bonus: N/A • Position: Patient Access Representative I • Location: Plainfield 24600 W 127th Street • Full Time/Part Time: Full-Time • Hours: Monday-Friday: 11:00 am -7:30 am • Weekend: Every other weekend- Hours Range from 2:30 pm - 1:30 am • Required Travel: If needed
A Brief Overview: The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:
• Greet and assist patients in a courteous and professional manner during the registration process. • Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system. • Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times. • Verify patient contact information and confirm appointment details. • Verify patient insurance coverage and eligibility, confirming the accuracy of policy information. • Collaborate with insurance providers and billing teams to address insurance-related issues. • Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options. • Ensure clear and effective communication with patients to address their questions and concerns. • Review and verify patient registration data and insurance information to ensure accuracy. • Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues. • Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service. • Help patients feel comfortable and informed during the registration and scheduling process. •
What you will need:
• Associates Degree Health Administration Required • Previous experience in patient access, healthcare administration, or a related field is preferred. And • Experience using patient registration and scheduling systems. Benefits:
• Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, and Vision options • Tuition Reimbursement • Free Parking at designated locations • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off • Community Involvement Opportunities