About this role
Job Description Summary "This is a grant-funded (or term-limited) position. Continued employment is contingent upon the availability of grant funding. "
The Telehealth Clinical Support Specialist is a grant-funded position that reports to the Collaborative Care Clinical Manager. This position serves as a Clinician Support Specialist for a telehealth-enabled collaborative care program, supporting patients and clinicians in rural primary care sites. The Clinical Support Specialist supports patient engagement in the CoCM program, regularly follows-up with patients between sessions, provides and links patients and families to referrals as needed. Documents appropriate encounter time for CoCM and BHI services. Assist is scheduling and rescheduling as needed. Prepare monthly clinical billing documentation for assigned providers. Assist with response to urgent care alerts. Occasionally administers monthly screener/questionnaires as needed. Proactively communicates patient needs and treatment concerns to the BHCM. The Clinical Support Specialist will also engage in caseload review with assigned BHCM for update to date list of lost to follow-up patients needing outreach and other duties as assigned. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC005189 CHSCorp - Tele Grants Pay Rate Type Salary Pay Grade Health-25 Scheduled Weekly Hours 40 Work Shift
Job Description
"This is a grant-funded (or term-limited) position. Continued employment is contingent upon the availability of grant funding. "
The Telehealth Clinical Support Specialist is a grant-funded position that reports to the Collaborative Care Clinical Manager. This position serves as a Clinician Support Specialist for a telehealth-enabled collaborative care program, supporting patients and clinicians in rural primary care sites. The Clinical Support Specialist supports patient engagement in the CoCM program, regularly follows-up with patients between sessions, provides and links patients and families to referrals as needed. Documents appropriate encounter time for CoCM and BHI services. Assist is scheduling and rescheduling as needed. Prepare monthly clinical billing documentation for assigned providers. Assist with response to urgent care alerts. Occasionally administers monthly screener/questionnaires as needed. Proactively communicates patient needs and treatment concerns to the BHCM. The Clinical Support Specialist will also engage in caseload review with assigned BHCM for update to date list of lost to follow-up patients needing outreach and other duties as assigned.
Additional Job Description High School Diploma required. Bachelor’s degree from an accredited college/university required in social work, psychology, counseling, or social welfare program preferred. 3-5 years of healthcare experience, discharge planning, patient coordination and scheduling. Critical thinking skills and strong interpersonal skills essential. Excellent organizational and time management abilities, and able to work effectively within a multidisciplinary team. Skilled with patient interaction, problem solving, navigation, and listening. This position has the opportunity to work primarily remotely in SC, with occasional travel to the MUSC Center for Telehealth in Charleston.
Physical Requirements
• Mobility & Posture
• Standing: Continuous
• Sitting: Continuous
• Walking: Continuous
• Climbing stairs: Infrequent
• Working indoors: Continuous
• Working outdoors (temperature extremes): Infrequent
• Working from elevated areas: Frequent
• Working in confined/cramped spaces: Frequent
• Kneeling: Infrequent
• Bending at the waist: Continuous
• Twisting at the waist: Frequent
• Squatting: Frequent
• Manual Dexterity & Strength
• Pinching operations: Frequent
• Gross motor use (fingers/hands): Continuous
• Firm grasping (fingers/hands): Continuous
• Fine manipulation (fingers/hands): Continuous
• Reaching overhead: Frequent
• Reaching in all directions: Continuous
• Repetitive motion (hands/wrists/elbows/shoulders): Continuous
• Full use of both legs: Continuous
• Balance & coordination (lower extremities): Frequent
• Lifting & Force Requirements
• Lift/carry 50 lbs. unassisted: Infrequent
• Lift/lower 50 lbs. from floor to 36”: Infrequent
• Lift up to 25 lbs. overhead: Infrequent
• Exert up to 50 lbs. of force: Frequent
• Examples:
• Transfer 100 lb. non-ambulatory patient = 50 lbs. force
• Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
• Push patient stretcher one-handed = 25 lbs. force
• Vision & Sensory
• Maintain corrected vision 20/40 (one or both eyes): Continuous
• Recognize objects (near/far): Continuous
• Color discrimination: Continuous
• Depth perception: Continuous
• Peripheral vision: Continuous
• Hearing acuity (with correction): Continuous
• Tactile sensory function: Continuous
• Gross motor with fine motor coordination: Continuous
• Selected Positions:
• Olfactory (smell) function: Continuous
• Respirator use qualification: Continuous
• Work Environment & Conditions
• Effective stress management: Continuous
• Rotating shifts: Frequent
• Overtime as required: Frequent
• Latex-safe environment: Continuous
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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