About this role
Come join us! We have a fantastic opportunity in the Miami, FL area for a self-motivated, customer-oriented person with excellent communication skills. An Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.
Key Responsibilities
• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools. • Level and adjust equipment to include plumbing, gas and electrical connections • Install and instruct customers on the proper use of equipment • Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items) • Complete all service calls and warranty documentation in an accurate and timely manner • Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required • Maintain the delivery truck in safe and working order
Requirements
• 100% local daily travel required • A valid driver's license • High school diploma or general education degree (GED) • Knowledge of basic plumbing and electrical skills • Good computer skills with knowledge of Microsoft Office • Ability to apply concepts of basic math • Ability to read, write and comprehend instructions, correspondence, and memos in English • Ability to multi-task • Ability to work professionally with colleagues and be a team player • Ability to manage difficult customer situations • Must be self-motivated, customer-oriented person with excellent communication skills
Working Conditions
• Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation • May occasionally walk on slippery or uneven surfaces • May have exposure to dust, gas, fumes or chemicals • On occasion, may use special visual or auditory protective equipment • Will occasionally climb stairs and work off elevated surfaces • Frequently work with bio-hazards for Commercial Technicians only
Physical Requirements
• Ability to sit, walk and crawl occasionally • Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently • Ability to use hands repetitively and power/simple grasp constantly • Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly • Physical ability to lift, pull and push products up to 50 pounds frequently • Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally • Ability to carry items up to 6 feet occasionally
Compensation
• $50,000 to $69,000 annually
Benefits
• Comprehensive health, dental and vision insurance • Wellness discounts on medical premiums • 100% covered life and long-term disability insurance • 401k with company match • PTO + holidays • Generous Employee Purchase Program • Wellness and volunteer programs
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V