About this role
Support Engineer- - - - - - - - - - - - Key Responsibilities needed
Data Platform Support & Operations
• Provide L2 support for data pipelines, ETL processes, and data platforms • Monitor data workflows to ensure data availability, accuracy, and timeliness • Manage and resolve production incidents, data failures, and performance issues Monitoring & Reliability (SRE Practices)
• Implement and manage monitoring, alerting, and logging frameworks • Define and track SLIs/SLOs for data pipelines and platforms • Ensure proactive issue detection and high system reliability Incident & Problem Management
• Perform root cause analysis (RCA) for data issues and system outages • Work on incident resolution within defined SLAs • Collaborate with engineering teams to implement permanent fixes and improvements Data Quality & Governance
• Ensure data integrity and consistency across systems • Implement validation checks and automated quality frameworks • Support compliance with data governance and security standards Collaboration & Stakeholder Management
• Act as a bridge between data engineering, BI, and business teams • Communicate incident status, risks, and resolutions effectively • Support stakeholders in resolving data-related issues and queries Continuous Improvement & Automation
• Identify opportunities to automate repetitive support tasks • Improve system efficiency through process optimization • Contribute to initiatives such as Data Driven Engineering (DDE) and automation frameworks Qualifications & Experience
• Bachelor’s/Master’s degree in computer science, Engineering, or related field • Hands-on experience with: • Data pipelines (ETL/ELT tools) • SQL and data querying • Cloud platforms (Azure preferred) • Monitoring/logging tools
Technical Skills
• Data Platforms: Fabricks, Azure Data Factory, Databricks, Synapse, or equivalent • Databases: SQL Server, Snowflake, or similar • Monitoring: Azure Monitor, Log Analytics, Grafana, Splunk (or equivalent) • Scripting: Python, SQL, or Shell scripting • BI Tools: Power BI • DataIKU (Optional)