About this role
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details:
Patient Service Representative Mercy Clinic Women's Health - OB/GYN 8860 Ladue Road, Suite 1000 St. Louis, MO Full-Time | 40 Hours Per Week Overview Mercy Clinic Women's Health is seeking a compassionate, detail-oriented, and customer-focused Patient Services Representative to join our team at our Ladue Road OB/GYN practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while supporting the daily operations of a busy women's health clinic. The ideal candidate is an experienced healthcare professional who thrives in a fast-paced environment, enjoys helping patients navigate their healthcare journey, and demonstrates exceptional communication, organization, and problem-solving skills.
What You'll Do As a Patient Services Representative, you will:
• Welcome patients and verify demographic and insurance information in a courteous and professional manner. • Manage patient check-in, check-out, appointment scheduling, and registration activities. • Answer incoming phone calls and assist patients with inquiries and appointment needs. • Create and maintain accurate patient records in Epic and other electronic systems. • Process scanning, faxing, mail distribution, and general clerical duties. • Review schedules and coordinate with providers and clinical staff to ensure efficient patient flow. • Notify patients of delays and help maintain a positive patient experience. • Schedule procedures, diagnostic testing, and specialty appointments as needed. • Provide surgical and procedural estimates and Good Faith Estimates in accordance with the No Surprises Act. • Resolve patient concerns and complaints with professionalism and empathy. • Manage work queues and assist with accounts receivable activities. • Balance and reconcile daily cash drawer transactions. • Establish payment plans and assist patients with financial questions. • Maintain confidentiality and protect patient health information in compliance with HIPAA and Mercy policies. • Serve as a resource and change champion for new initiatives and Epic updates. • Help maintain a safe, clean, and welcoming reception area in accordance with Infection Control guidelines. • Collaborate with physicians, nurses, and support staff to promote exceptional patient care. Qualifications Education
• High school diploma or equivalent required. Experience
• Demonstrated proficiency in Patient Services Representative and Advanced Patient Services Representative competencies. • Previous healthcare, medical office, OB/GYN, women's health, or physician practice experience preferred. Skills & Abilities
• Knowledge of medical terminology, insurance verification, billing, and registration processes. • Strong verbal and written communication skills. • Excellent customer service and patient relations abilities. • Proficiency with electronic medical records and basic computer applications. • Strong attention to detail and accuracy. • Ability to maintain confidentiality and handle sensitive patient information. • Effective problem-solving and conflict-resolution skills. • Ability to multitask and remain organized in a busy clinical environment. • Adaptability and professionalism under pressure. Physical Requirements
• Ability to occasionally lift, push, and/or pull up to 50 pounds. • Ability to stand and walk throughout the workday. • Ability to bend, kneel, reach, twist, squat, and perform routine office functions. Why Mercy? At Mercy, we believe in bringing to life a healing ministry through compassionate care, exceptional service, and a commitment to our coworkers and patients. Join a team that values collaboration, respect, and professional growth while making a meaningful difference in the lives of women and families throughout our community. Be Remarkable. Join Mercy Women's Health today.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.