About this role
Job Description:
E-Invoicing Operations
• Lead the end-to-end e-invoicing process across multiple countries, customers, and platforms. • Ensure timely, accurate, and compliant invoice generation and transmission. • Monitor invoice delivery performance and resolve failed or rejected invoices. • Oversee e-invoice validation, submission, and acknowledgment processes. • Manage compliance with local tax, legal, and e-invoicing regulations.
Customer Onboarding & Relationship Management
• Lead customer onboarding and implementation of e-invoicing requirements. • Collaborate with E-invoicing project team to establish e-invoicing connectivity and testing. • Act as escalation point for key customer invoicing issues. • Partner with EDI Technical team and customer service teams to support successful customer integrations.
Leadership & Governance
• Provide guidance and support to billing and e-invoicing team members. • Establish operational controls and governance to ensure billing accuracy and compliance. • Drive standardization and adherence to global billing policies and procedures. • Support audits and compliance reviews.
Process Improvement & Digital Transformation
• Identify and implement automation opportunities within billing and e-invoicing processes. • Lead continuous improvement initiatives to reduce invoice failures, processing times, and manual interventions. • Collaborate with IT, ERP, and third-party providers to enhance system capabilities. • Support implementation of new e-invoicing regulations, platforms, and technologies.
Reporting & Performance Management
• Monitor and report key operational metrics and KPIs. • Analyze invoice rejection trends and develop corrective action plans. • Provide regular updates to management on billing performance and compliance status. • Track customer adoption and e-invoicing effectiveness.
Job Specifications/Qualifications
1. Education & Professional Qualification
• Bachelor's Degree in Finance, Accounting, Business Administration, Supply Chain, or related discipline. • Significant experience in Billing, Order-to-Cash, Accounts Receivable, E-Invoicing, or EDI operations. • Experience leading customer onboarding and process improvement initiatives. • Strong understanding of Order-to-Cash processes and customer electronic transaction requirements. • Excellent stakeholder management, communication, and problem-solving skills. • Experience working with multinational customers and cross-functional teams.
2. Knowledge/Experience
• Strong knowledge of end-to-end Order-to-Cash (O2C) processes, including order management, billing, EDI, e-invoicing, cash application, and dispute management. • Proven experience in billing operations, e-invoicing, and EDI transaction management within a multinational and shared services environment. • Good understanding of electronic invoicing regulations, tax compliance requirements, and digital reporting mandates across multiple countries. • Experience managing customer onboarding for E-Invoicing and EDI, including coordination of testing, go-live activities, and post-implementation support. • Knowledge of EDI business processes and transaction flows impacting order processing, invoicing and payment activities. • Strong understanding of ERP systems, preferably SAP, and their integration with billing, e-invoicing, and customer transaction processes. • Demonstrated experience in managing complex customer relationships and acting as the primary escalation point for billing and electronic transaction issues. • Proven ability to analyze operational performance, identify process gaps, and implement sustainable improvements. • Experience leading cross-functional projects and collaborating with the Projects team, Customer Service, Finance, Tax, Master Data, and IT teams. • Strong analytical, problem-solving, and stakeholder management skills. • Experience defining and monitoring KPIs, SLAs, and operational controls to drive service excellence and compliance. • Knowledge of continuous improvement methodologies and process standardization practices.
What can you expect from us?
• Contract of employment. • Car or car allowance. • Attractive financial conditions with Business Bonus and Christmas Bonus. • We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiBenefit Program. • Subsidized meals. • Extra savings scheme to support You in long perspective. • Support in career building through personalized development plan. • On-line & On-site shop with attractive discounts on our products that Your family and friend are going to love. • Possibility to participate in volunteering initiatives during working hours. • A modern and pet friendly office in the Warsaw City Centre.
Apply now and upload your profile in English.
#TBdigital