About this role
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
As an Experience Design Senior Associate within JPMorganChase Consumer & Community Banking, you’ll help shape the end-to-end customer experience across our Connected Commerce ecosystem at Chase—where payments, banking, and commerce come together across digital and in store journeys. You’ll sit within the Trust & Security team, a cross-cutting organization responsible for protecting customers and the firm from fraud and scams through elegantly designed Identity and Access Management (IAM) solutions. In this role, you’ll collaborate with Product, Engineering, Data, Risk, and Operations to design secure, intuitive experiences that reduce friction while strengthening customer trust. You’ll bring strong experience design fundamentals to complex, high impact problems—balancing usability, accessibility, and security requirements across multiple platforms and touchpoints. Job responsibilities
• Design and develop solutions to complex interaction problems, ensuring consistency across products and platforms while adhering to industry best practices and design system standards. • Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction • Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making • Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users • Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings • Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking Required qualifications, capabilities, and skills
• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services • Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Adobe Creative Suite) • Ability to take ambiguous problems from discovery, concepts, detailed interaction design, handoff across web/mobile. • Strong problem framing, hypothesis-driven exploration, ideation, and iterative design with clear rationale. • Applies heuristics, information architecture, and interaction patterns to reduce friction and increase comprehension. • Practical understanding of WCAG principles and inclusive patterns (keyboard, screen readers, contrast, focus states, etc.). • Crafts clear narratives (problem - insights - options - recommendation), presents confidently, and influences decisions. • Builds wireframes and prototypes (low-high fidelity) to validate flows, states, and edge cases. • Solid layout, typography, hierarchy, and component usage aligned to a design system. • Partners with PM/Engineering, writes usable specs, annotates designs, manages feedback loops, and supports implementation. Preferred qualifications, capabilities, and skills
• UX Research: Can run lightweight research (interviews, usability tests, surveys), synthesize findings, and translate insights into design actions. • GenAI acceleration (“prompting” / rapid prototyping): Uses GenAI tools to speed up UX copy drafts, explore variations, summarize feedback, and prototype concepts—while validating quality, accuracy, and accessibility.