About this role
Responsibilities
• Provide onsite and remote support for hardware, software, and peripheral issues. • Deploy, configure, and replace laptops, desktops, and mobile devices. • Support printers, scanners, and other office technology. • Assist with user onboarding, equipment setup, and account-related requests. • Perform basic network and connectivity troubleshooting. • Escalate complex issues to senior IT staff. • Deliver excellent customer service to end users. Qualifications
• 0–1 years of IT support, technical, or customer service experience. • Basic knowledge of Windows, Microsoft 365, computer hardware, and printers. • Strong troubleshooting and problem-solving skills. • Excellent communication and customer service abilities. • Ability to learn new technologies and work independently. • Technical certifications such as CompTIA A+ are a plus but not required. Preferred Skills
• Experience with ticketing systems. • Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. • Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements
• Ability to lift and move equipment up to 50 pounds. • Ability to work under desks, in wiring closets, and around IT equipment as needed. #LI-PartTime #LI-BT1