About this role
The Executive will play a vital role in our Collections | FOS department, working closely with the team to manage and resolve customer accounts. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both internal teams and external clients. The ideal candidate will be a self-starter, able to work independently and manage multiple tasks simultaneously.
• Manage and oversee the collection process for customer accounts, ensuring timely and accurate recovery of debts. • Maintain and update customer records, ensuring data accuracy and confidentiality. • Communicate with customers via phone, email, and other channels to negotiate payment plans and resolve account issues. • Collaborate with the legal team and external agencies to escalate complex cases and ensure compliance with legal procedures. • Monitor and analyze collection performance, identifying areas for improvement and implementing strategies to enhance efficiency. • Prepare and present regular reports on collection activities, providing insights and recommendations to senior management. • Stay updated with industry trends and best practices in debt recovery, suggesting process improvements and innovative solutions. • Build and maintain strong relationships with internal stakeholders, fostering a collaborative environment. • Provide excellent customer service, ensuring a positive experience for customers throughout the collection process.
• Bachelor's degree in Business Administration, Finance, or a related field is preferred. • Minimum of 2 years of experience in a collections or customer service role, preferably in a financial services environment. • Strong knowledge of debt recovery processes and regulations, including legal procedures and compliance requirements. • Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively. • Proficiency in Microsoft Office suite, particularly Excel, for data analysis and report generation. • Analytical mindset with the ability to interpret data and make informed decisions. • Strong organizational skills and attention to detail, ensuring accurate record-keeping and timely follow-ups. • Ability to work independently, manage multiple tasks, and prioritize workload effectively. • Customer-centric approach, with a focus on providing exceptional service and building positive relationships. • Willingness to learn and adapt to new technologies and industry trends.