About this role
thinking Technology are seeking to appoint an IT Engineer, who will be primarily based at The Victory Academy. Travel to other sites within the hub may be required to cover absence or provide additional support when required.
The successful post-holder will provide advanced, detailed troubleshooting, support and day-to-day configuration of Infrastructure equipment, systems, and services- within Information Technology (IT) across all of The Thinking Schools Academy Trust and its academies and partners.
You will work with the constructively and proactively with other members of the Trust IT staff and third-party suppliers to ensure that ICT services are supported, assisting with planning, development, implementation, support and testing, and training of colleagues for equipment and services, as directed.
37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.
What you will need to succeed:
For further details please see the attached Job description
To respond to, both orally and in person, customer comments and complaints, resolving them where possible, escalating as appropriateTo be calm under pressure, and adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagementTo be approachable, communicating with customers ranging from students, staff, directors, governors, guest, and suppliers and contractors, responding to a range of difficult issues and requestsTo provide advanced fault resolution/troubleshooting using multiple sources of complex data for issues affecting IT devices and network equipment across all Trust sitesTo lead the infrastructure triage, and customer engagement, prioritising workload and tasks independently using defined SLAs, providing detailed updates for actions taken to assist customers and colleaguesTo undertake the day-to-day operation of IT devices, servers, LAN, WLAN, and services, under minimal direction, including the undertaking of preventative maintenance and administrative tasksTo analyse a range of complex system and service logs continuously and proactively, to identify patterns that may indicate underlying issues or threats and their severity, and triaging effectively