About this role
Natural Habitat Adventures (Nat Hab), a nature-focused global adventure travel company based in Louisville, Colorado, is seeking an Adventure Gear Coordinator to provide administrative, customer service and operational support for our gear program. Working closely with the Director of Adventure Gear, this role helps manage Nat Hab's internal and external gear stores, supports product purchasing and development, assists guests and employees with gear-related needs, and keeps product information, orders and projects organized. This is an excellent opportunity for a highly organized, detail-oriented individual who is eager to learn and build experience in e-commerce, branded merchandise, sustainability, and gear operations.
This is a full-time, exempt position based in Louisville, Colorado. The role follows a hybrid work schedule and requires regular in-office attendance. The successful candidate will align with our company's culture and values, possess exceptional organizational and communication skills, and thrive in a collaborative, mission-driven environment. Join our passionate team of adventure travel professionals and make a tangible impact on our mission to connect people with nature and inspire conservation through travel.
RESPONSIBILITIES
• Provide administrative and operational support to the Director of Adventure Gear
• Perform routine product, pricing, description, image and content updates within Nat Hab’s online gear stores
• Test store updates, identify errors and escalate technical issues as needed
• Respond to routine guest and employee questions related to products, sizing, orders, frequent traveler benefits, refunds, returns, exchanges, gift cards, etc.
• Assist with gear procurement for online stores, frequent traveler benefits, employee initiatives and other programs
• Partner with the Inventory Manager and Fulfillment Team to communicate stock needs and incoming orders
• Help organize, pack and ship packages to guests, staff and partners as needed
• Participate in cross-functional meetings and gear-related projects
• Other duties as assigned
SKILLS AND QUALIFICATIONS
• Previous experience in customer service, retail, e-commerce, administration or operations is helpful but not required
• Highly organized and detail-oriented
• Strong time management skills and ability to manage multiple assignments
• Dependable, curious and willing to learn new skills and systems
• Comfortable working with technology; familiarity with e-commerce platforms
• Proficient in Microsoft Word, Excel and Outlook
• Excellent written and verbal communication skills with a passion for delivering a remarkable guest experience
• Collaborative and supportive, while capable of completing assigned work independently
• Committed to sustainability and interested in environmentally responsible products
• Experience with FileMaker helpful but not required
• Able to lift and move up to 50 pounds
COMPENSATION
Starting salary: $55,000-$60,000 plus an annual bonus. Compensation will be commensurate with experience. (Per Colorado’s Equal Pay for Equal Work Act, employers must include compensation ranges in job postings). This is a full-time, exempt position.
This role includes a comprehensive benefits package with medical, dental, and vision insurance; a 401(k)-retirement plan; generous paid time off; and paid holidays. Additional perks include annual opportunities for paid travel on Nat Hab adventures, complimentary stays at our Colorado mountain house, access to The Nest, significant discounts with partner travel companies, and pro-deal pricing on outdoor gear. Our Louisville, Colorado office also offers scenic trails, an on-site fitness facility, and a café serving daily breakfast, lunch, and locally roasted coffee. Benefits are subject to change at the company’s discretion.
LOCATION & TRAVEL
This is a hybrid position based in our Louisville, Colorado office. Employees are expected to work on-site at least 50% of the workweek. In addition, all employees are required to attend one annual company-wide, in-person staff week, as well as one additional in-office week each year scheduled by their department.
This policy may be modified at the company's discretion based on business needs.
WORKING HOURS
Our standard company hours are Monday through Friday, 8:00 AM to 5:00 PM MT. On Saturdays, we operate from 8:00 AM to 3:00 PM, with coverage provided by select members of our guest-facing teams. Additional hours may be required, as needed, to achieve your goals and support business needs.
DIVERSITY AND INCLUSION STATEMENT
At Natural Habitat Adventures, we believe that diversity enriches every journey. We are committed to fostering an inclusive workplace where individuals from all backgrounds, identities, and life experiences are welcomed, respected, and valued. We encourage applicants from all walks of life to join us—even if you haven’t worked in the travel industry before. If you’re passionate about our mission and bring ideas, talents, or perspectives that can help make Nat Hab a more innovative and resilient company, we want to hear from you.
DISCLAIMER STATEMENT This job description is intended to outline the general nature and level of work performed in this role. It is not an exhaustive list of all responsibilities, duties, or skills required of the position, and responsibilities may change at any time based on business needs.