About this role
About Fusang
Fusang is Asia’s first fully-regulated digital securities exchange, pioneering the convergence of traditional finance and blockchain technology.
Licensed by the Labuan Financial Services Authority, we created the world’s first institutional tokenised sukuk—recognised with the IFN Most Innovative Deal 2023 award. With over USD 410 million in tokenised instruments issued, we’re proving that regulated digital securities are the future of capital markets.
Our mission is to build the digital superhighway for traditional finance, making investment opportunities more accessible globally. Backed by 40 years of wealth management expertise through our relationship with Portcullis Group, we combine startup innovation with institutional credibility.
We’re looking for exceptional people who want to shape the future of finance.
Role Overview:
Fusang is seeking a proactive and service-oriented Corporate IT Assistant to join our team. This role is central to maintaining seamless daily IT operations, delivering exceptional technical support to internal users, and managing hardware, software, and corporate networks. Additionally, you will play a key role in IT onboarding, endpoint management, and maintaining system efficiency to ensure our workforce remains connected and productive in a fast-paced fintech environment.
Key Responsibilities:
• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning)
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance
• Support endpoint management, software installations, and system updates
• Maintain IT asset inventory and assist with vendor procurement processes
• Document technical procedures and update knowledge base articles
• Assist with basic network troubleshooting and user access management
• Provide hands-on support for day-to-day IT operations at the Singapore office
Required Qualifications:
Must Have:
• Diploma in IT, Computer Science, or related field (or currently pursuing)
• 0-2 years IT support experience (internship experience counts)
• Basic knowledge of Windows, macOS, and common office applications
• Strong Apple/macOS troubleshooting skills (hardware diagnostics, macOS recovery, Apple Business Manager, MDM enrolment)
• Familiarity with IT ticketing systems (Jira ITSM preferred)
• Strong troubleshooting and problem-solving mindset
• Fluent English (written and verbal)
• AI-Assisted Tools: Familiarity with Claude Code, Cursor, or GitHub Copilot
• Willingness to learn and take initiative
Nice to Have:
• Experience with MDM platforms (Microsoft Intune, Google Workspace MDM)
• Experience with Google Workspace administration
• Experience with GPO and Domain Controller
• Experience with remote management tools (NinjaOne or similar)
• Experience with any scripting language
• Basic understanding of networking (TCP/IP, DNS, DHCP)
• Network engineering background (routing, switching, VLANs, firewall management, UniFi)
• Exposure to vendor procurement processes