About this role
Cyclone is looking for a motivated and reliable Support Technician to join our team on a fixed-term basis to support a large-scale customer deployment project. This is a fixed-term role for 12 months.
Job Purpose
The Support Technician will work with a Cyclone engineer onsite to support a deployment project. You'll be installing, testing and deploying devices to end users while ensuring they are operational and meet organisational requirements. You'll help with troubleshooting and be required to keep accurate records of any issues and your technical steps.
You'll be the person our customers rely on to achieve a successful support outcome, so strong customer service skills are a requirement. You will play a key role in supporting our users and your colleagues by being part of a team that will create value for Cyclone by delivering customer-focused results.
Although you'll have a core focus, other duties that may be required from time to time, and this means not everything will match the definitions and demarcations of the job description. We're looking for a positive mindset that can adapt to user needs and new tasks, and with the desire to get stuck in and develop your skills in a fast-paced environment.
What you'll be doing:
• Helping with hardware setup and deployment
• Resolving service requests within assigned expectations
• Escalating complex queries to senior engineers, and working with them on resolution
• Managing the service and support of leased and purchased equipment
What you will bring:
• Relevant technical certifications
• Experience handling computer hardware, and experience with installing and deploying technology
• An understanding of networking infrastructure, or the ability to learn
• Excellent written and verbal communication skills
• Excellent relationship management skills
• Strong organisational skills and the proven ability to plan and prioritise your work
• Creativity with problem-solving and the ability to do so under time pressure
• A high level of accuracy and attention to detail
• Excellent customer service skills
• Sufficient strength and fitness for physical labour
Why Join Us Here at Cyclone?
Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 180 team members including ICT specialists, engineers and consultants. Working at Cyclone includes the opportunity to thrive in:
• Having training platforms and development pathways with direct access to large multinationals
• Being part of a collaborative team, with tight customer and supplier relationships.
• A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
To apply
You must currently live in New Zealand and be eligible to work here to apply for this position. Our customers require us to complete security and reference checks.
You must also be able to safely meet the physical requirements of the role, including moving large boxes, unloading and loading vehicles, wrangling the installation of equipment and getting down and dusty in computer labs.