About this role
At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.
How you will contribute to SLM's vision
We're on the lookout for a dynamic Operations Coordinator to ensure smooth operational procedures at our hub in Thessaloniki. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment. As an Operations Driver Success Specialist, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.
What you will be doing
Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training,support via chat/calls,merchant support,monitoring driver's route etc) Use tools like Upkeep or Google Sheets to monitor and update our fleet’s availability and status Assist in the warehouse traffic management plan and execution Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure) Requirements
Your Skills & Experience
Experience
Bachelor's degree in Business Administration or a related field Experience in a fast-paced working environment Familiarity with business software applications (e.g. Google Suite) Previous experience in Logistics or Operations is considered a strong plus Skills
Excellent communication skills High bar for accuracy and detail Sense of ownership and autonomy Strong multitasking and time-management skills Teamwork Above all, a genuine passion for delivering unparalleled experiences to our customers Benefits
What's it like to work at Skroutz Last Mile
Competitive full-time salary Working with top-notch and fun people Career Development Opportunities Culture of unity Private Medical Plan Access to vast technological features Extra paid time off Opportunities to grow with us Free Skroutz Plus subscription Our Values
Maintain a user-centric approach and a desire to amaze Own it Be results driven See cars, not horses Set big goals, take small steps and act now Embrace humility, honesty and helpfulness and assume good intentions Have fun Disclaimer:
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