About this role
JOB TITLE Team Leader - Bakery | MAF Retail | Hypermarket Oman
ROLE SUMMARY Team Leader - Bakery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The Team Leader is a key motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.
ROLE PROFILE
• Oversee and implement the commercial policy agreed for the store pricing. • Oversee the products assortment in the section. • Negotiate internal promotions with suppliers to enforce the image of discount inside the section. • Monitor the NPS in the section and work on improving areas that need development. • Ensure proper stock management (preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries). • Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report. • Ensure the team is delivering excellent customer service when answering questions and promoting sales. • Provide training and feedback to direct reports.
REQUIREMENTS
• Diploma in Commerce or Finance. • 3+ years in Retail operations role. • Pleasant and warm disposition with a customer service orientation. • Clear communicator. • People orientated and able to build team spirit and motivation. • Detail orientated and action oriented.
WHAT WE OFFER
• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! • Work in a friendly environment, where everyone shares positive vibes and excited about our future. • Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.