About this role
Service Desk Specialist with Spanish and Czech - Hybrid
Job Description: We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
Job description, responsibilities, and duties Brno, the Czech Republic, Full-time
INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, and acquire and upgrade IT skills working from the all-new office building in the center of Brno. Your tasks in detail:
• Be assigned to one future-oriented, long-lasting, and eminent corporation client • Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support) • Be a member of the international, dynamic, and innovative company environment Why does Infosys choose you? You definitely have:
• Fluent Spanish & Czech language skills (written and spoken) • Fluent English language skills (written and spoken) • Good communication skills (be able to handle phone calls, reply to emails and give a useful guidance to the client) • Multitasking and problem solving skills • Knowledge of Windows, Android or iOS, Microsoft Office, etc. • Experience in IT support is beneficial (not mandatory) Employee perks, benefits:
• Hybrid Work Model • 25 Days of Paid Leave • Performance Bonus • Meal Allowance • Multisport Card • Benefit Card • Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic • Financial Reward for Referring Your Friends • Expat Assistance Services for New Joiners • Relocation Package (for candidates relocating from other EU countries) • Team Building Activities • Long-Term Career Prospects