About this role
About the Role We are seeking a motivated and technically minded Technical Support Engineer to join our Maintenance & Support (M&S) team. This role is ideal for a recent graduate or early-career professional looking to build a career in technical support, Linux systems, databases, and enterprise software solutions. The successful candidate will support customer-facing technical operations and assist with the maintenance of device-related data within our platform.
Key Responsibilities
• Provide professional and responsive technical support through ticketing systems, email, and other communication channels. • Investigate, troubleshoot, and resolve customer-reported issues. • Log, prioritize, track, and manage support requests. • Diagnose and resolve technical issues relating to enterprise software applications. • Perform basic Linux administration and troubleshooting activities. • Assist with database-related investigations and data validation tasks. • Collect, validate, and maintain device and system-related data. • Support platform administration, reporting activities, and process improvements. • Use remote access tools to assist customers with troubleshooting and configuration checks. • Maintain support documentation and knowledge base articles. • Participate in technical training and continuous learning activities.
Required Qualifications
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline. • Recent graduate or up to 2 years of relevant experience. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Understanding of PostgreSQL or other relational database platforms. • Exposure to Bash, Python, or similar scripting languages. • Internship, academic project, or personal project experience. • Interest in database administration and technical operations.
Preferred Technical Skills
• Linux operating systems and command-line tools. • Microsoft Windows environments. • Relational databases and SQL. • Basic programming or scripting concepts. • Networking fundamentals. • Ticketing and issue-tracking systems.
What We Offer
• Exposure to enterprise software platforms and customer environments. • Structured training and professional development opportunities. • Career growth in technical support, platform administration, and database technologies. • Collaborative and supportive team environment.