About this role
Dealership: L0114 All American Chevrolet of San Angelo
What You'll Do
• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). • Follow the Initial Customer Contact (ICC) process. • Greet customers in a friendly and professional manner. • Identify, confirm and offer resolution to customer concerns. • Communicate with customer what needs to be done, how much it will cost and when service will be complete. • Assess customer needs by conducting a vehicle walk around. • Attain agreement from customer for service needs. • Offer a multi-point inspection. • Write accurate repair orders using ADP system. • Follow the Interim Customer Contact (ICC2) process. • Provide estimates that are accurate and support upfront pricing guarantee. • Obtain approval to review findings of multi-point inspection and associated prices. • Obtain approval to proceed with Additional Service Requests. • Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. • Communicate with technicians to gain clear understanding of services required and/or performed. • Follow-up with customer during repair/servicing of vehicle so they are aware of status. • Follow the Customer Delivery (CD) process. • Receive and process cash or credit payment for all services performed. • Upon completion of service promptly and professionally deliver vehicle to customer. • Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.
What You'll Bring
• Strong attention to detail • Sense of urgency • Excellent communication • Typing – ability to type efficiently in order to enter repair orders. • Mathematics – calculating service costs and counting change. • Basic computer skills • Acceptable driving record and a valid driver's license in your state of residence