About this role
Dealership: L0403 Audi Novi
What You'll Do:
• Greet customers in a prompt, friendly and professional manner. • Provide professional product presentations to all customers. • Offer and accompany customers on vehicle demonstration ride(s). • Develop and prospect new business continuously. • Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM. • Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met. • Schedule customer appointments daily. • Assist customer during write up process ensuring it is a non-confrontational experience. • Build and maintain knowledge of product information, current sales pricing and manufacturer promotions. • Attend and actively participate in daily sales and training meetings • Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication. • Maintain appearance and cleanliness of vehicle lot and showroom. • Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience. • Upon sale, introduce customer to Service department following Sales 2 Service process. • Obtain all appropriate licensing as required by state law (if applicable) following the states written policy. • Train assigned salesperson for 60 days daily on your store’s sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge. • Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers. • Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary. • Assist trainee to meet performance expectations as laid out in their job description.
What You'll Bring:
• Strong attention to detail • Sense of urgency • Excellent communication • Typing – ability to type efficiently to enter accurate information into tracking system • Mathematics – ability to solve basic math calculations. • Basic computer skills • Acceptable driving record and a valid driver's license in your state of residence