About this role
Job summary
Are you a highly organised and compassionate individual with strong administrative skills? We are looking for a dedicated Administrative Assistant to join our team.
You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality.You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.
About You:
You possess strong communication skills and can handle difficult and challenging conversations.
You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.
You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.
You are proactive, flexible, and can manage a diverse workload.
If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.
Main duties of the job
Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.
Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.
Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.
Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.
Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
Please refer to the attached job description for full details and main responsibilities of the role.
Person Specification
Experience Essential
Experience in administration and administrative work Experience of working co-operatively within a team Experience of organising own day to day work and adjusting priorities in response to the needs of others.
Desirable
Experience of working in a health or social care setting
Knowledge and Skills Essential
IT proficiency: Strong computer skills are crucial, especially in Microsoft Office Suite (Word, Excel, etc.). Typing experience and skills
Desirable
Knowledge of RiO patient record systems
Training, Qualifications and Registration Essential
GCSEs (or equivalent) in English and maths.
Desirable
A college course (or equivalent) in administration
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Britton House
Gillingham High Street
Gillingham
ME7 1AL
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)