About this role
Job summary
Are you looking for a varied, people-focused role where no two days are the same? Beckett House Practice is seeking Receptionist/Administrators to join our friendly and supportive team in Stockwell.
As the first point of contact for many patients, you will play an important role in helping people access the right care, at the right time, from our practice and the wider NHS. This is a rewarding position for someone who enjoys helping others, communicating with a wide range of people and working in a busy environment.
We are looking for caring, organised and reliable individuals who can remain calm under pressure, work well as part of a team and provide excellent customer service. Previous experience in a GP practice is not essential, as full training will be provided.
This is a permanent, full-time role (37.5 hours per week), working a rotating shift pattern between our early and late shifts. We offer a competitive salary of £14.80 per hour (London Living Wage), NHS Pension Scheme membership, 27 days annual leave plus bank holidays, an Employee Assistance Programme and free on-site parking.
If you want to make a difference to patients while developing valuable skills in primary care, we would love to hear from you.
Main duties of the job
The Receptionist/Administrator is a key frontline role within the practice. You will:
Welcome and assist patients in person, by telephone and by email.Signpost patients to the most appropriate clinician, service or organisation.Accurately record and communicate patient information.Support appointment management and patient enquiries.Process administrative tasks including prescriptions, referrals and hospital correspondence.Help maintain patient records and register new patients.Support patient recall programmes, screening invitations and immunisation campaigns.Assist patients to access online and digital NHS services.Work closely with GPs, nurses, pharmacists and administrative colleagues as part of a multidisciplinary team.Contribute to the smooth day-to-day running of a busy GP practice.The role requires excellent communication skills, attention to detail, empathy and the ability to prioritise competing demands while maintaining a high standard of service.
About us
Beckett House Practice is a well-established NHS GP practice serving a diverse community in Stockwell, South London. We are committed to delivering high-quality, patient-centred care and creating a supportive working environment for our staff.
We are a friendly and collaborative team with a strong focus on staff wellbeing, learning and development. Reception staff receive regular one-to-one support from managers, participate in daily team huddles and are encouraged to contribute ideas to improve services and patient experience.
We are proud to be a Living Wage Employer and offer access to an Employee Assistance Programme providing counselling, wellbeing, financial and legal support for staff and their families.
The practice holds a GOLD Pride in Practice Award from the LGBT Foundation and is also recognised as a Safe Surgery. We are committed to providing inclusive healthcare and reducing barriers to access for all members of our community.
Benefits include:
NHS Pension Scheme27 days annual leave plus bank holidaysEmployee Assistance ProgrammeFree on-site parkingExcellent public transport linksFull training and ongoing development opportunitiesNo weekend workingAt Beckett House Practice, we value teamwork, kindness, respect and continuous improvement, and we are looking for people who share those values.
Job description Job responsibilities
Job DescriptionJob TitleReceptionist / Administrator
Reports ToReception Supervisor
Accountable ToPractice Manager
Hours37.5 hours per week
Job SummaryThe Receptionist / Administrator is often the first point of contact for patients and plays a key role in ensuring patients receive a professional, friendly and efficient service.
The post holder will undertake a wide range of reception and administrative duties, supporting both patients and the multidisciplinary team. The role involves helping patients access the most appropriate health service, processing information accurately, managing appointments, supporting clinical administration and contributing to the smooth day-to-day running of the practice.
Receptionists are expected to treat all patients, visitors and colleagues with kindness, dignity and respect, recognising that patients may be unwell, anxious or distressed.
Main Duties and ResponsibilitiesPatient Contact and Care NavigationGreet patients and visitors in a professional and welcoming manner.Answer telephone calls, emails and online enquiries.Gather and record information accurately.Assist patients at the reception desk.Signpost patients to the most appropriate clinician, service or healthcare professional.Support patients to access NHS and community services.Explain and promote practice appointment and triage systems.Support patients to use digital services, including the NHS App.Arrange interpreting services where required.Promote self-care and direct patients to appropriate sources of support.Appointment ManagementBook, amend and cancel appointments in line with practice protocols.Maintain appointment systems and patient flow.Ensure appointments are booked with the most appropriate clinician or service.Update patient details and communication preferences.Make outgoing calls to patients when required.Administrative DutiesProcess referrals and advice and guidance requests.Process incoming clinical correspondence.Support repeat prescription processes.Support call and recall programmes, including screening and immunisation recalls.Register new patients and maintain accurate records.Scan, code and enter information into clinical systems.Process Subject Access Requests and third-party information requests in accordance with practice procedures.Process private fee payments in accordance with practice procedures.Use SMS, email and other approved communication tools appropriately.Team WorkingWork collaboratively with clinical and non-clinical colleagues.Support the wider team in delivering high-quality patient care.Complete allocated tasks and workflows in a timely manner.Support colleagues during busy periods and staff absences.Participate in meetings, audits, significant event reviews and learning activities where required.Contribute to continuous improvement within the practice.Practice SupportMaintain a clean, tidy and welcoming environment.Assist with opening and closing the practice where required.Support practice security procedures.Handle and distribute stock and supplies as directed.Support Patient Participation Group activity when required.Undertake other duties appropriate to the role and level of responsibility.
Person Specification
Qualifications Essential
GCSE English and Maths (or equivalent). Good standard of general education.
Desirable
AMSPAR Receptionist Qualification. NVQ Level 2 in Health and Social Care or equivalent.
Experience Essential
Experience of working with the general public. Experience of delivering good customer service. Experience of working as part of a team.
Desirable
Previous administrative experience. Experience of working in healthcare. Experience of working in a GP practice.
Personal Qualities: Essential
Friendly, caring and approachable. Professional and respectful. Reliable and punctual. Flexible and adaptable. Calm under pressure. Positive attitude and willingness to learn. Honest and trustworthy. Committed to delivering excellent patient care. Able to maintain confidentiality at all times.
Additional Requirements: Essential
Willingness to undertake training and development. Ability to work a rotating shift pattern. Satisfactory DBS check. Ability to work on site at Beckett House Practice.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Beckett House Practice
Address Grantham Road
London
SW9 9DL
United Kingdom
Employer's website https://www.becketthousepractice.nhs.uk/ (Opens in a new tab)