About this role
Job summary
Working for our Hebden Bridge Furniture shop, the post holder will organise and carry out deliveries and collections of furniture and saleable items from donors throughout Calderdale.
The post holder will be a representative in the community, so we expect them to always behave professionally and integrate into the community.
Main duties of the job
Collect/Deliver donated items, whilst taking measures to prevent any loss/damage of goods, to and from our charity shops, primarily the Hebden Bridge Furniture Shop.
Organise the collection/delivery service of items including furniture to ensure all customers donated items are collected as soon as possible ensuring they are in a fit condition for sale and have fire labels if needed.
Open and close the shop, if necessary, when the Shop Manager is unavailable.
You will be required to engage in manual handling tasks, including loading/unloading the van of furniture, bags and boxes of donated stock. Training and guidance helping you to take responsibility on safe manual handling practices, health and safety and infection control will be provided to ensure your safety and wellbeing.
Work with volunteer van drivers and drivers mates to ensure all collections are carried our safely ensuring all health, safety and manual handling guidelines are always adhered to. This includes loading furniture into customers' vehicles
Assisted with sales ensuring a high level of customer service at all times whilst promoting the Retail Gift Aid scheme.
To assist the Shop Manager in recruiting/training volunteers in the stock procurement operation.
Always drive in a competent manner and carry out daily routine maintenance/cleaning checks on vans (tyres, oil, water, etc)
To report accidents and incidents in a timely manner to the Shop Manager ensuring that the Hospice's exposure to risk is minimised.
About us
Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.
Job description Job responsibilities
Overgate General Duties and Responsibilities
All employees must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)
All employees must undertake relevant mandatory training.
All employees must comply with all Hospice policies and procedures and always maintain strict confidentiality within the guidelines of the General Data Protection Regulations.
All employees must adhere to the Hospices Standards of Behaviour Framework and Values in all aspects of their work.
This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate.
Safeguarding Children and Adults at Risk
All Hospice staff are required to act in such a way that always safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.
Valuing Diversity and Equality
All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Hospices Equal Opportunities Policy.
Person Specification
Qualifications Essential
Minimum Qualifications / Experience Required Study to GCSE C Level or equivalent. At least 12 months experience of working in the retail sector of warehouse Full driving licence over 2 years.
Experience Essential
Knowledge of the local area. Experience of working in a busy environment. Experience of working to timescales and deadlines. Experience of representing an organisation in a professional manner. Experience of prioritising own workload and working with minimum supervision. Experience of multitasking and working in an environment of multiple demands. Good timekeeping. Excellent interpersonal skills. Computer literate and proficient in the use of Microsoft Office suite of programs. Ability to communicate verbally and in writing. Ability to work in a team which includes volunteers. Ability to maintain confidentiality. Excellent attention to detail. Excellent telephone manner. Understanding of and empathy with Hospice environment. Ability to deal with conflicting demands and pressures. Team player who earns the trust and respect of colleagues. Positive professional approach and image. Commitment to the purpose and values of Overgate Hospice. Emotionally Resilient.
Desirable
Knowledge of gift aid legislation. Experience of using databases. Experience of working within a team voluntary or otherwise.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Overgate Hospice
Address Overgate Hebden Bridge Furniture Retail Charity Shop
9 Valley Road
Hebden Bridge
West Yorkshire
HX7 7BZ
United Kingdom
Employer's website https://www.overgatehospice.org.uk/ (Opens in a new tab)