About this role
Job summary
Are you an organised, friendly professional looking to make a real difference?
At the heart of great patient care is a brilliant support team. Our administration offices are vibrant, fast-paced where every day is different. Our clinical teams rely on us to keep things running smoothly so they can focus on what they do best: delivering outstanding care to our patients.
If you are a detail-oriented person who loves helping others, we are looking for anAdministratorto join our team in Broadstairs, Thanet, Kent.
Your main focus will be:
Supporting our Clinicians:Providing efficient, high-quality administrative support to keep our services running smoothly. Patient Connection:Being a confident, warm, and professional point of contact for our patients, ensuring they feel supported from the moment they get in touch. Quality Control: Keeping an eye on the details to ensure all paperwork, scheduling, and admin tasks are completed to the highest standard
Main duties of the job
With experience in MS Office, you'll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus. Able to stay calm and professional at all times, you'll always make sure that you put the needs of our patients at the fore. Liaising with other internal departments Photocopying Preparation of variety of documents and correspondence from digital dictation or notes Printing information in spreadsheet or report format as required Likely to process confidential information Laminating of posters or reports and binding as appropriate Booking of appointments Arranging and minuting meetings
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below: Data entry eg inputting of information such as new referrals, results of tests or questionnaire Check relevant systems eg RiO for clinic appointment lists Man the reception and phone calls Please refer to the attached job description for the full details on the responsibilities and person specification.
Person Specification
Qualifications Essential
NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Skills and knowledge Essential
Maintaining efficient administrative systems Understand the needs of clients and deal tactfully and sensitively with concerns Excellent interpersonal skills in a customer focussed environment
Experience Essential
Working in a busy office environment Experience of storing and maintaining records
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Orchard House
17 Church Street
Broadstairs
CT10 2TT
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)